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FREQUENTLY ASKED QUESTIONS?
QUESTIONS 1.What payment methods do you accept? 2.When does my credit card get charged? 5.How can I tell if my order has been placed? 6.How much does shipping cost? 7.How do I know if your site is secure? 9.I forgot my password, can you help me? 10.How do I change my password? 11.How do I change my e-mail address? 12.What does having an account do for me? 13.How can I contact the webmaster? 14.How do I add items to my shopping basket? 15.What if I have a question about a product? 16.How do I change the quantity of an item in my basket? 17.Does chowardcompany.com use cookies? 18.What is your privacy Policy? 19..Why do the sides of my invoice get cut off when printing?
ANSWERS 1. We accept the following credit cards, VISA, MASTERCARD, DISCOVER. We also accept check or money orders through our Mail Order process.
2. Your credit card will be charged when the order is shipped. Not when the order is placed.
3. Your order will usually ship within 48 hours of placing the order.
4. Simple, after we ship your order, you will receive a confirmation e-mail via the email address entered during the checkout process. That e-mail will give you a tracking number. (As long as you provide a valid email)
5. You will receive a confirmation e-mail with your order info. (As long as you provide a valid email)
6. Shipping costs will depend on many things, like where you live, what you purchased, and what shipping service you choose. So to figure out shipping, add the items you think you want to buy into the basket and click the checkout button. Then fill in the info required and continue to the shipping page. You can then pick your shipping service and see the price it will cost.
7. If you look at the URL in the address bar of the browser, you will see a link. Most links start with a "http://". A secured link will start with "https://". We use a Shared SSL from GeoTrust to secure our store. You will notice a secured URL during the sign in process and throughout the checkout process. Our database is also encrypted for extra security.
8. It is simple to create an account. First, click "Online Store", then when in the store click "sign in". You will notice a link on the top of the page that says "Create New Account", click that and fill in the info.( Make sure you write down your User Id and Password)
9. To get your Password, Type in your User ID, Click the "Please Email Me My Password" button and click "Login". Then check the e-mail address you used to create the account for your password.
10. To change your password, you must first sign in. After doing that, look on the upper left above the "Logout" button. It will say "Hello... your name". Click that and change what you need to. Then click "Save".
11. To change your email address, you must first sign in. After doing that, look on the upper left above the "Logout" button. It will say "Hello... your name". Click that and change what you need to. Then click "Save".
12. Having an account will save your info for easy ordering in the future. It can also be helpful for receiving future promotions. You do not need to have an account to purchase online.
13. Click "Here" to email the webmaster.
14. You can add items to your shopping basket by entering the quantity of the item you would like, then click "Add To Basket".
15. If you have a question about a product, send an email "Here".
16. To change the quantity of an item you placed into the basket, click "Basket Contents", you can then enter the correct quantity you want and click "Update".
17. This site makes use of cookies to store customer information and product information as part of the shopping experience. The cookie is deleted upon checkout, logout, or 60 minutes (basket timeout), whichever occurs first.
18. Here is our Privacy Policy... C. Howard Company, Inc. does not share your credit card information, it is used only for the processing of your order. Email addresses are not sold or shared with others and will not be used for unsolicited advertisements.
19. Unfortunately, everyone's computers are set up different. So you can try printing in Landscape mode or set the printer margin settings to .25.
Contact WEBMASTER Need answers? Check FAQ'S CHOWARD'S is a registered trademark of C.Howard Co., Inc. |